Conversation Experience Designer

ABOUT THE ROLE: We're looking for a Conversation Experience Designer to shape how people experience talking with our AI agents: the words, rhythm, and relational dynamics that make an interaction feel clear, credible, and worth coming back to. This role sits at the intersection of linguistics, communication design, and applied persuasion/rapport techniques. You'll define how our agents build trust, handle hesitation and uncertainty, recover gracefully from misunderstanding, and guide people toward action, all in service of one outcome: people choosing to keep using the agent. KEY RESPONSIBILITIES: - Conversation & Flow Design: Design end-to-end dialogue journeys (onboarding, error recovery, edge cases, escalation/hand-off) from the user's cognitive and emotional experience — where they get confused, anxious, or drop off . - Trust & Rapport Patterns: Apply linguistic and rapport-building techniques (framing and reframing, pacing-and-leading, presupposition, mirroring, tension/objection defusing) to reduce user hesitation and increase follow-through. - Prompt Engineering & Tone of Voice: Draft and refine system instructions, guardrails, and context guidelines to shape agent behavior ... Click Apply to read the full job description.