Content Marketing Manager

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Content Marketing Manager at Parloa, you will create and scale content that helps customers, prospects, partners, and the market better understand what is possible with AI-driven customer experience.

In this role, you will contribute to Parloa’s content strategy by developing high-quality written content across a range of formats and channels, supporting awareness, engagement, and pipeline generation. You will work across functions to turn complex ideas into clear, compelling content and help ensure consistency in Parloa’s voice, messaging, and editorial standards.

This is a hands-on role for someone who combines strong writing ability with strategic thinking, editorial discipline, and the ability to execute in a fast-moving B2B SaaS environment.

Areas of Ownership:

• Develop and produce high-quality written content across formats including blog posts, articles, guides, ebooks, email content, campaign assets, executive bylines, event content, and other marketing materials
• Support content planning across Parloa’s core owned and distribution channels, including website, blog, campaigns, social media, events, field marketing, paid programs, and partner co-marketing initiatives
• Translate complex product, market, and customer topics into clear, audience-relevant narratives tailored to different channels and personas
• Maintain strong editorial standards across content, including quality, consistency, brand voice, messaging alignment, and attention to detail
• Partner cross-functionally with Product Marketing, Growth Marketing, Field Marketing, Brand, Partnerships, and subject matter experts to develop content that supports business priorities
• Manage and maintain an editorial calendar to support timely and consistent content development and publishing
• Use SEO and performance insights to improve discoverability, strengthen content performance, and identify opportunities for optimization
• Leverage analytics and reporting to as