This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contact Center Knowledge Manager based in the United States. This role offers an opportunity to lead knowledge management initiatives that enhance operational efficiency and customer experience within a large-scale contact center environment. The successful candidate will oversee knowledge processes, content governance, and information systems that enable teams to deliver accurate and consistent support. Working in a mission-driven setting, you will contribute to the optimization of workflows, training programs, and digital knowledge platforms that support critical public services. The position requires a combination of technical expertise, strategic thinking, and strong communication skills to ensure information is effectively captured, maintained, and shared across teams. You will collaborate with cross-functional stakeholders while helping to establish best practices that improve service delivery and organizational effectiveness.