Complaints Specialist (UK/IRE) - APA/CIP Qualified

WHAT WE ARE LOOKING FOR We are looking for an experienced Complaints Specialist to join our talented Technical Claims Support Team. You will take ownership of complaints relating to insurance claims, ensuring they are investigated thoroughly, responded to fairly and managed within applicable regulatory, partner and internal deadlines. You will investigate the underlying claim, gather and review supporting evidence, prepare clear and robust responses, and work closely with our insurance partners to ensure regulatory requests are handled accurately and on time. You will act as a subject matter expert for complaints, using complaint outcomes and trends to identify opportunities to improve claims handling and customer outcomes. As part of the wider Technical Claims Support Team, you will also support other technical claims activities where required, including Quality Assurance, Fraud, Recoveries and Payment Authorisations. RESPONSIBILITIES - Own and investigate insurance complaints from receipt through to resolution. - Prepare clear, accurate and evidence-based written complaint responses. - Investigate and prepare responses to complaints and information requests received from applicab... Click Apply to read the full job description.