Commercial Customer Success Manager

A LITTLE ABOUT US incident.io http://incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong. Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. THE ROLE IN ONE LINE Customers trust incident.io http://incident.io as critical tooling, the thing they reach for at 3am. As a Commercial CSM, you're the partner to our mid-market engineering teams: getting them onboarded, embedded and expanding their usage, maturing their incident management and reliability as they grow. WHAT THAT LOOKS LIKE DAY TO DAY Our Customer Success organisation is at the heart of incident.io http://incident.io. We're the team closest to our custome... Click Apply to read the full job description.