Collections Specialist

POSITION SUMMARY

The Collections Specialist will oversee daily operations and support the ASO Billing and ASO Funding Team. This role combines leadership, customer service and financial expertise to ensure effective collection of outstanding accounts while maintaining strong client relationships and compliance with all applicable regulations.  Weekly reporting, cash application and coordination of payment are required to be managed simultaneously in this role to be successful.

ESSENTIAL FUNCTIONS:

• Prepare and maintain weekly outstanding receivable reporting.
• Develop enhanced dashboard management reports to ensure proper level communication with Executive Leadership.
• Consistently maintain collection status by client.
• Analyze delinquency trends and suggest improvements to processes, strategies, and relationships.
• Prepare and present performance reporting to management.
• Collaborate with other departments to resolve outstanding issues.
• Communicate both internally and externally on outstanding payment status and work towards timely resolution.
• Partner with Client Executive and Account Management teams to resolve outstanding payments.
• Help maintain a positive and customer focused work environment.
• Ensure adherence to collection policies, procedures, and regulatory compliance.
• Auditing of ASO Finance transactions and client support
• Work on special projects, duties or tasks as assigned.

EDUCATION

• Bachelor’s degree or equivalent work experience required.

EXPERIENCE & SKILLS

• Minimum of 3 years’ experience in collections and customer service required.
• Strong knowledge of collections practices and applicable language  required.

• Excellent communication, conflict resolution, and interpersonal skills
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Ability to manage multiple priorities in a fast-paced environment.

COMPETENCIES

• Communication
• Customer Focus
• Accountability
• Functional/Technical Job Skills

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.