Clinical Support Representative (CSR): 🤝🩺
The Clinical Support Representative (CSR) works within our CX - Practice Administration team and serves as a patient-facing contact center role dedicated to supporting clinical operations and care coordination during business hours. This role responds to inbound patient calls and conducts outbound follow-ups related to prescriptions, prior authorizations, lab and imaging orders, referrals, and other clinical workflow questions.
Clinical Support Representatives work directly within the Electronic Health Record (EHR) to review patient charts, understand the status of clinical orders and prescriptions, document patient interactions, and route requests to the appropriate clinical teams. While CSRs do not provide medical advice or perform licensed clinical tasks, they play a critical role in ensuring patients receive timely, accurate information and that clinical requests are properly documented and escalated.
This job is “HOT”: 🔥
This role serves as a key operational bridge between patients and Medical A