At Midi Health, we're not just building a company; we're reclaiming midlife for women as a new beginning. We're the leading force in midlife women's healthcare, providing expert-designed, clinician-delivered, and insurance-covered care that's changing lives. As a company founded by women, for women, we're dedicated to helping every woman embrace midlife as a powerful new chapter. Join us, and you'll be part of a team that embodies our core values every single day. Clinical Support Representative (CSR): 🤝🩺 The Clinical Support Representative (CSR) works within our CX - Practice Administration team and serves as a patient-facing contact center role dedicated to supporting clinical operations and care coordination during business hours. This role responds to inbound patient calls and conducts outbound follow-ups related to prescriptions, prior authorizations, lab and imaging orders, referrals, and other clinical workflow questions. Clinical Support Representatives work directly within the Electronic Health Record (EHR) to review patient charts, understand the status of clinical orders and prescriptions, document patient interactions, and route requests to the appropriate clinical team