Clinical Counselor - Employee Assistance Program (Tuesday-Saturday 11am-7:30pm EST)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Fully remote in the USA.
Shift: Tuesday-Saturday 11:00am-7:30pm EST

Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide

What you will do

• Applies advanced clinical counseling knowledge to determine appropriate intervention and action steps in dealing with member situational concerns.

• Handles telephone counseling to address member's mental, emotional, disorders, conditions, addictions, and Worklife concerns.

• Counsels members on mental health, substance abuse benefits, community treatment resources, and related mental health programs.

• Coaches members on coping skills to address ongoing lifestyle management.

• Develops strategy to provide intensive case management and consultation for clinical risk cases and management referrals.

• Maintains accurate and complete documentation of required information to meet risk management and regulatory requirements.

• Coaches and trains junior colleagues in techniques, processes, and responsibilities.

Required Qualifications

• 1+ year of hands-on crisis intervention experience involving real-time de‑escalation and risk assessment.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
• Holiday work is expected.

Preferred Qualifications

• 1+ years of EAP, Behavioral Health or Social Services experience
• 2+ years of crisis intervention skills
• Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing
• Call center work experience
• Experience in delivering services via multiple platforms (chat, video, phone)
• Strong rapport-building skills
• Experience facilitating positive behavior changes.
• Strong computer and literacy skills
• 24x7x365 call center coverage needed, holiday coverage may be required
• Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred.

Education

• Master’s Degree in behavioral health counseling profession.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $142,576.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.