Client Success Strategy & Operations Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Strategy & Operations Lead based in United States. This strategic operations role serves as the foundation for scaling client success programs and improving customer experiences across a growing SaaS environment.The position drives the systems, processes, analytics, and initiatives that enable client-facing teams to operate efficiently and deliver measurable value.You will own critical platforms, reporting frameworks, client journey strategies, and operational programs that support long-term customer relationships.Working cross-functionally with business, product, technology, and leadership teams, you will transform insights into scalable solutions.The role combines operational strategy, project management, data-driven decision-making, and innovation to improve client outcomes.This is an opportunity to shape how customer success organizations evolve through technology, automation, and continuous improvement.