Client Success Manager- Mid Market

THE OPPORTUNITY In this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. This is a cross-functional role that partners with Growth, Sales, Data, Marketing, Operations, Product, and Clinical to provide excellent service for our clients. The ideal candidate will also help contribute to best practices and be open to evolving responsibilities as our team grows. WHAT YOU'LL ACCOMPLISH - Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients. - Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores). - Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests. - Product expansion: Ensure you... Click Apply to read the full job description.