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Client Success Manager

Hinge Health
6 hours ago
Full-time
Remote
Worldwide
Remote Customer Support
THE OPPORTUNITY At Hinge Health, we're transforming how 20+ million people access musculoskeletal careβ€”and our Client Success team is at the heart of that impact. As a Client Success Manager, you'll be the trusted partner to our employer clients, ensuring they maximize the value of Hinge Health programs and deliver life-changing outcomes to their employees. This isn't just account managementβ€”it's a cross-functional role where you'll act as strategic advisor, program expert, and relationship builder, directly influencing client retention, product adoption, and revenue growth. If you thrive in a fast-paced, mission-driven environment and love turning data into action, this is your opportunity to make a measurable impact. WHAT YOU'LL ACCOMPLISH - In your first 3 months: You will build strong relationships with your assigned clients, conduct comprehensive program audits to understand their current state, and partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies. - In your first 6 months: You will launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients. You'll begin