Position Type: Full Time Location: Philippines (Remote) Schedule: Monday to Thursday, 8:45AM to 6PM Eastern Time; Friday, 8:45AM to 5PM Eastern Time About the Company Our client is a leading insurance brokerage in the Medicare sector in the US, with over 40 years of experience providing personalized, accessible, and cost-effective Medicare solutions. Known for their commitment to education and client advocacy, they are dedicated to creating impactful, stress-free health coverage experiences for seniors and their families alike. About the Role As a Client Services/ Support Agent, you will be the friendly voice and empathetic front-line point of contact for clients of our client’s Medicare insurance brokerage. Your mission is to ensure every senior feels heard, valued, and supported by efficiently handling inbound inquiries, triaging needs, and routing clients to the appropriate departments with care and professionalism. This role plays a critical part in maintaining the company’s reputation for exceptional service and operational excellence, especially during the high-volume Annual Enrollment Period. Responsibilities - Answer inbound phone calls and provide warm transfers to sales o... Click Apply to read the full job description.