Client Services Lead

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn't just in the hands of big brands - we need to try to help small businesses and creative individuals too. Must be based in New York and available to work from the client's office at least two days per week. The role You'll own one of the world's leading beauty clients as we move them from a traditional in-house studio to agentic services. AI agents will do the high-volume production work, skilled people will own the judgement and the craft, and the client will pay for outcomes rather than hours. You'll be accountable for how that change lands: the results, the relationship, and the team doing the work. You'll be the person the client trusts while it happens, and the person who proves the model works so we can repeat it elsewhere. Key responsibilities - Own the client, end to end: Be the senior point of contact for the client's leadership. Set operating objectives for the ... Click Apply to read the full job description.