At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:
Honesty, Reliability, Curiosity, Collaboration, and Passion.
About the role and what you'll be doing:
The Client Engagement Manager is accountable for the growth, retention, and overall success of assigned Ensono client accounts. This role owns the end-to-end client relationship and serves as the primary point of accountability for client satisfaction, growth, renewals, and risk management.
The Client Engagement Manager drives profitable growth by building and maintaining strategic, trusted client relationships and ensuring world-class delivery across Ensono services. While this is an individual contributor role with no direct reports, the CEM works cross-functionally across Ensono—including Service Delivery, Pricing, and Solutions Engineering—to expand existing client relationships and deliver measurable business value.
Key responsibilities include:
· Own and manage the overall client relationship, acting as the primary advocate for the client within Ensono
· Drive profitable account growth through identification of expansion opportunities and strategic account planning
· Partner with delivery teams to ensure high-quality service execution and sustained customer satisfaction
· Proactively manage account health, including renewals, risk mitigation, and issue escalation
· Leverage Ensono’s full portfolio of services and internal resources to address client needs and business objectives
· Build long-term, executive-level relation