Case Manager, Patient Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Case Manager, Patient Services based in United States. This remote role provides personalized support to patients and caregivers navigating complex and rare medical conditions.You will help patients access prescribed therapies while addressing insurance, pharmacy, and administrative challenges.The position serves as a key connection point between patients, caregivers, healthcare providers, payers, specialty pharmacies, and internal teams.You will manage patient cases from intake through follow-up, resolving issues with urgency and professionalism.The role combines patient advocacy, case management, healthcare navigation, and detailed administrative coordination.Success requires empathy, strong problem-solving skills, careful handling of confidential information, and excellent organization.You will also develop deep expertise in rare diseases and use that knowledge to help improve patient support and outcomes.