Cerebral and Resilience Lab have joined forces to build a new standard in mental health care—one that emphasizes better outcomes through stronger clinical decision-making, rigorous training, and professional excellence. By combining Resilience Lab’s Methodology & clinically-led training Institute with Cerebral’s extensive reach, clinical network, and care capabilities, we are creating a national model for high-quality, integrated, and accessible behavioral health care.
We believe quality mental health care starts with curiosity, professionalism, and mastery of clinical decision-making. Joining our team means committing to show up on your best foot every day where you’ll be equipped with structured training, supportive supervision, and a methodology designed to guide you in making sound clinical decisions.
The Role
A Care Coordinator is not a scheduler or support agent. This role sits at the highest-friction point in the care journey and helps people move from uncertainty to committed action. Care Coordinators guide prospective patients who often know they need help, but do not yet know what kind, whether they are ready, or how to move forward. The role requires judgment, emotional attunement, ambiguity handling, and the ability to translate vague help-seeking into a clear, appropriate next step. This is a revenue-critical function. The quality of the interaction directly shapes conversion quality, attended first sessions, match quality, and retention.
This is a 1099 Independent Contractor position working 30-35 hours per week.
Contractor should provide some availability Monday - Friday 5:00pm-9:00pm and/or weekends (Saturday & Sunday) from 10:00am-6:00pm.
Who you are