Care Concierge

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Care Concierge based in Canada. This is a meaningful opportunity to become the first point of contact for patients and families seeking compassionate mental health support.You will manage incoming calls, emails, and text messages while ensuring every person receives a timely, warm, and helpful response.The role combines patient communication, triage, problem-solving, and coordination across clinical and administrative teams.You will help patients navigate their care journey, from their first inquiry through ongoing support, ensuring no one falls through the cracks.Working in a fast-paced, high-volume environment, you will need to remain calm, organized, empathetic, and responsive throughout the day.The position is fully remote and offers the opportunity to contribute directly to improving access to mental healthcare for older adults.It is an excellent fit for a dependable, people-focused professional who is comfortable with technology and passionate about creating positive patient experiences