Job Purpose:
- Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
- Educate patients on the services offered by the Shields Specialty Pharmacy Program
- Protect Shields values by keeping information confidential
Job Duties:
- Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
- Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol sw... Click Apply to read the full job description.