Business Operations Manager

BUSINESS OPERATIONS MANAGER

Location: Remote - US


ABOUT WORLDLY

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story http://worldly.io/about.


ABOUT THE OPPORTUNITY

This role operates at the intersection of business operations, internal systems, and process optimization, ensuring that key internal workflows are efficient, scalable, and user-friendly. The Business Operations Manager will serve as a process owner for critical internal operational workflows, including employee onboarding and offboarding coordination, internal system access management, and other cross-functional operational processes that support employees across the organization.

This role requires a systems-oriented mindset - someone who not only supports operational processes but actively evaluates opportunities to streamline, automate, and improve them using Worldly’s internal technology stack, SaaS tools, and AI-enabled solutions.

Because these processes interact with many teams across the organization, this role will have high visibility across Worldly and will collaborate closely with stakeholders across departments.

The Business Operations Manager reports to the Associate Director of Business Operations & Systems and is expected to operate with a high level of ownership and independence while maintaining strong communication and collaboration with internal teams.


WHAT YOU'LL DO

Process Ownership & Optimization

- Own and manage key internal operational processes that support cross-functional business activities.

- Design and maintain clear, scalable workflows that improve operational efficiency and employee experience.

- Continuously assess operational processes to identify opportunities for simplification, standardization, and automation.

- Document and maintain operational procedures and system workflows to ensure consistency and transparency.

Systems and Automation

- Leverage Worldly’s internal technology stack and SaaS tools to support operational workflows.

- Identify opportunities to reduce manual work through automation and workflows, system configuration, or workflow improvements.

- Utilize available AI tools and automation capabilities to improve process efficiency and operational scalability.

- Maintain operational workfl