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Business Onboarding Specialist - Fixed Term

Kraken.Com
6 months ago
Full-time
Remote
Worldwide
Remote Customer Support
BUILDING THE FUTURE OF CRYPTO 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures.

Become a Krakenite and build the future of crypto!


PROOF OF WORK


THE TEAM

The Business Onboarding team is dedicated to ensuring that new business clients have a seamless and successful start of the Kraken journey. We specialize in managing the onboarding process from start to finish, focusing on compliance, documentation, and personalized client support.

Our team is composed of professionals who are not only experts in onboarding but also deeply familiar with the unique needs of business clients in a rapidly evolving industry. Even though many of our team members work remotely, we maintain a strong collaborative spirit, sharing best practices and staying aligned on the latest regulations and company developments. We pride ourselves on building lasting relationships with clients, ensuring they feel fully supported during the onboarding process.

Our team's dedication to delivering high-quality service, combined with a focus on compliance and efficiency, helps businesses seamlessly integrate with our platform, setting them up for long-term success.

As a Business Onboarding Specialist, you will be responsible for guiding new business clients through a smooth and efficient onboarding process, ensuring they have a strong foundation for success on our platform. You will work closely with clients to gather the necessary documentation, verify compliance require