This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Analyst/Help Desk Support based in United States. This role sits at the intersection of users, product teams, and engineering, helping federal programs operate smoothly and efficiently.You will troubleshoot issues, coordinate requests, and translate technical information into clear, practical guidance for end users.A key part of the role is empowering users through well-designed documentation, training resources, and self-service support.You will contribute to knowledge management across platforms such as SharePoint and GitHub while helping teams resolve issues efficiently.The position offers the opportunity to work across technical and non-technical groups in a collaborative, Agile environment.You will join a remote team where clear communication, continuous learning, and a genuine commitment to helping others are highly valued.This is an impactful opportunity to improve the day-to-day experience of users while contributing to high-quality digital services in the federal space.