Business Support Analyst - Automation & AI
Location: Guatemala, El Salvador
Work style: Hybrid
WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
About the Role
We are looking for talented and passionate people like You! Join our team!
Hello, Digital Solutions disrupter! Our team is looking for a Business Support Analyst - Automation & AI. A highly technical BSA who plans and leads automation projects including all project phases. Responsible for gathering requirements and information from various stakeholders, business primes and technical teams, assessing automation opportunities, designing AI-powered solutions, developing applications and scripts, and guiding the development through the full project lifecycle to eliminate manual processes and scale team capabilities.
RESPONSIBILITIES
- Develop tools and applications that help the team improve efficiency (e.g., TM Financial Logs WebApp, TM Attrition Mover, automated dashboards)
- Find new ways to get things done using automated processes and AI integration
- Create automated scripts for recurring tasks (Birthday/Anniversary emails, CSAT surveys, Time Off Errors monitoring)
- Build automation solutions for crossmatch reports (WD/SFR, Teamcards vs SFR, Client Time vs Compliance, Actuals vs Invoice)
- Leverage AI and prompt engineering to automate data analysis, report generation, and insight extraction
- Develop AI-powered solutions for CSAT analysis, trend identification, and predictive analytics
- Create / maintenance for scorecards in Google Studio with automated data pipelines
- Create automated reports for monitoring or to prevent errors across all BSA processes
- Integrate multiple data sources (Fieldglass, SAP, Workday, Kandji, Certinia) to eliminate manual data entry
- Design and implement APIs or connectors for seamless system communication
- Assist in administrative procedures for onboarding processes (to ensure new hires get their equipment and credentials on time through automated workflows)
- Develop self-service tools and portals for common requests and processes
- To present information regarding automation opportunities and ROI for MBRs
- Serve as a point of contact for IT, Development, and business teams for technical solutions and escal