Bilingual Product Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Product Support Analyst based in Canada. This role is ideal for a technically minded support professional who enjoys investigating complex application issues and finding practical solutions. You’ll serve as a key technical contact for client teams, helping administrators resolve issues across enterprise, higher education, and K-12 environments. The position combines hands-on troubleshooting, technical research, customer communication, and collaboration with internal product and engineering teams. You’ll investigate problems from initial report through resolution, identify root causes, and recommend effective workarounds when necessary. Your insights will also contribute to product improvements, defect identification, and the development of high-quality support resources. This is a collaborative, fast-paced environment where analytical thinking, adaptability, and customer empathy are highly valued.