Bilingual Operations Manager

At Rehire, we are supporting a fast-growing international company in the search for an Operations Manager to take ownership of a high-volume client support operation and lead its day-to-day performance. We’re looking for a hands-on, highly organized professional who can lead a small operations team while remaining deeply involved in client support, troubleshooting, and problem-solving. This role is ideal for someone who thrives in fast-paced environments, takes ownership when issues arise, and can independently keep an operation running smoothly. Key Responsibilities: - Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time. - Act as the main escalation point when team members encounter complex client or operational issues. - Handle complex or sensitive client conversations directly when necessary. - Troubleshoot operational, account-related, payment, platform, and technical issues. - Coordinate with external suppliers and internal stakeholders to resolve escalated cases. - Monitor the team’s workload, priorities, response quality, and overall performance. - Identify recurring issues, escalate critical situations, and re... Click Apply to read the full job description.