Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Are you passionate about empowering customers to unlock the full potential of Airtable, especially its cutting-edge AI features? As a Senior Base Optimization Specialist, you’ll play a pivotal role in post-sales customer success, directly engaging with users to resolve technical and operational challenges, accelerate adoption, and drive satisfaction. This is a unique opportunity to leverage your technical expertise, consultative mindset, and adaptability in a fast-evolving environment—making a tangible impact on how organizations, especially in higher education, transform their workflows with Airtable.
What you'll do
- Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities
- Guide customers through complex implementations, automation workflows, API integrations, and database optimizations
- Proactively identify and address adoption barriers, accelerating customer success and platform utilization
- Maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management
- Continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases
- Collaborate with internal teams to share customer insights and contribute to product and process improvements
Who you are
- Experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges
- Technically proficient, with demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features
- Skilled problem-solver, comfortable navigating databases, automations, and integrations to deliver effective solutions
- Self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training
- Naturally inquisitive and consultative, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage
- Proven track record of delivering exceptional customer experiences, as evidenced by high CSAT scores and successful customer engagements