RPA ARCHITECT
WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION AND FLEXIBILITY
This role is fully remote for candidates based in Brazil. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.
THE OPPORTUNITY
The Automation Technical Architect partners with Automation Strategists and Business Analysts to convert business process designs into detailed, build-ready technical architecture across RPA and Agentic AI solutions.
This role is responsible for assessing client environments, evaluating existing toolsets and infrastructure, and designing the optimal automation architecture for each process. The Architect ensures that every solution is fully specified — technically sound, scalable, secure, and aligned to the client’s current-state ecosystem.
The defining mandate of this role is clear: Produce system-level architecture designs that engineering teams can build from without redesign.
RESPONSIBILITIES
- Work alongside Automation Strategists and Business Analysts to review process maps, BPMN diagrams, and opportunity assessments.
- Identify automation breakpoints and classify components.
- Convert business workflows into detailed technical architecture diagrams.
- Define orchestration logic, integration flows, and system dependencies.
- Assess client technical environments
- Evaluate constraints and opportunities within current architecture.
- Propose optimal automation architecture aligned with client enterprise standards.
- Recommend tooling decisions when gaps exist.
- Produce detailed system-level architecture diagrams.
- Clearly define integration contracts and system interactions.
- Clearly distinguish where PII is processed, stored, or transmitted.
- Specify compliance constraints impacting system design.
- Document non-functional requirements (scalability, performance, security).
- Conduct structured architecture walkthrough