Role Description
Dropbox Corporate IT is looking for an Atlassian Cloud Administrator to own and evolve our Atlassian ecosystem, including Jira Cloud, Confluence Cloud, and Loom Enterprise.
After migrating to Jira Cloud, we are entering the next stage of platform maturity. This role is about more than day to day administration. You will help build a scalable, secure, and intuitive collaboration platform that enables teams across Dropbox to plan, build, document, and communicate effectively.
You will operate as a platform owner, balancing user experience, governance, automation, security, and long term maintainability. You will partner closely with Engineering, Technical Program Management, Security, and cross functional stakeholders to drive standardization and reduce complexity while supporting a global, virtual first workforce.
This is a high impact opportunity to shape how work happens at Dropbox.
Responsibilities
- Own and evolve Jira Cloud, Confluence Cloud, and Loom Enterprise as secure, scalable collaboration platforms.
- Define and roll out governance standards for workflows, permissions, templates, and information architecture that scale across teams.
- Reduce configuration sprawl and platform technical debt to improve maintainability, reporting consistency, and user experience.
- Design and implement automation and integrations using Jira Automation, APIs, and scripting to replace manual processes with durable solutions.
- Partner with Engineering and TPM teams to align workflows with SDLC best practices and enable consistent execution across orgs.
- Improve visibility and confidence in reporting by standardizing configuration patterns and driving adoption of best practices.
- Enable async first collaboration by strengthening Loom adoption and defining clear patterns for using video updates effectively.
- Maintain platform reliability, security, and operational excellence, including incident response and durable fo