At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: The Documentation Specialists serve as the cornerstone of self-support infrastructure, adeptly navigating incoming communications regarding new or enhanced products/features. They discern the implications for existing how-to documentation and determine the necessity for new materials. With a keen eye for detail, Documentation Specialists meticulously familiarize themselves with the intricacies of the product/feature, articulating procedural steps through succinct videos, illustrative screenshots, and precise text, all meticulously crafted in adherence to rigorous style guidelines. What You Will Be Doing: - Research and Gather Information: Conduct research to understand the product, technology, or process being documented. This may involve interviewing subject m