THE OPPORTUNITY Every day, thousands of people begin their Hinge Health journey — and their very first experience with our technology shapes whether they'll stick with a program that can reduce pain by 68% and prevent unnecessary surgeries. As an Associate Technical Support Specialist, you are the frontline advocate who removes technical barriers so our members can focus on what matters: getting better. You'll diagnose hardware and software issues, guide new members through onboarding, and ensure that every interaction reflects the warmth and clinical excellence Hinge Health is known for. If you're energized by solving problems quickly, communicating with empathy, and supporting a mission that transforms lives, this role was made for you. WHAT YOU'LL ACCOMPLISH In your first 3 months: - Develop foundational knowledge of Hinge Health products, common technical challenges, and troubleshooting techniques through structured onboarding and shadowing. - Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting quality and response-time standards. - Build relationships with teammates and cross-functional stakeholders to understand escalation paths and... Click Apply to read the full job description.