Associate Technical Account Manager I

About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member‚work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating ‚international pet day‚lunch and learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our six core values, IMPACT (Innovation, Make it Happen, Passion, Accountability, and Teamwork). We like to encourage our employees to end each day with the question: ‚Did I make an IMPACT today? And we acknowledge exceptional work through our IMPACT Awards, which includes a paid vacation!

The Opportunity

As an Associate Technical Account Manager (TAM) I, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and knowledge of web architecture. Having these attributes will help the team consistently exceed customer requirements.

What You Will Do

Manage and provide Tier 1 technical support for TrustArc‚ Cookie Consent Manager solution
Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers
Understand customer needs and translate this need into strategic solutions and recommendations
Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products
Identify opportunities to help expand customer adoption of TrustArc products
Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations
Utilize various client-based tools and applications for customer management and servicing
Actively contribute to the development and documentation of the product and enforcement of processes and policies
Work and partner with others within a team-based environment
Transfer/escalate customers to appropria