Associate Supervisor, MXO Workforce Management

About the Team

The Finance & Workforce Management (WFM) team sits at the center of Merchant Experience operations, driving how we plan, operate, and scale support. We are responsible for optimizing real-time performance, workforce strategy, and the underlying data systems that power decision-making across the organization.

Our team owns the end-to-end connection between forecasting, capacity planning, scheduling, and real-time operations—ensuring that the right resources are in place at the right time to meet demand. In parallel, we manage the data frameworks and system integrations that connect platf... Click Apply to read the full job description.