THE OPPORTUNITY Every day, millions of people live with joint and muscle pain that keeps them from doing what they love. As a Member Support Specialist, you'll be the front-line voice that guides current and prospective Hinge Health members through their care journey—answering questions about our program offerings, eligibility, enrollment, and billing so they can focus on getting better, not navigating logistics. Your work directly shapes the member experience and strengthens trust in a platform that is transforming musculoskeletal (MSK) care for over 20 million people. This is a remote, hourly role with a variable schedule based on business needs. Shifts fall within our hours of operation (4:00 AM – 8:00 PM PST) and may include evenings, weekends, and holidays. If you thrive in a fast-paced, mission-driven environment and love turning someone's frustration into relief, we'd love to hear from you. WHAT YOU'LL ACCOMPLISH - In your first 3 months: Ramp up to become an expert in all things Hinge Health—our products, common member challenges, and troubleshooting techniques—so you can resolve inquiries with confidence across email, phone, and chat. - In your first 6 months: Consistently