THE OPPORTUNITY The Member Activation Specialist (Flex) is responsible for helping members onboard in the Hinge Health program. They deeply understand the Hinge Health product and are great at talking with members to help them understand how Hinge Health can help enhance their personal journey with movement and pain. They help members work through technical and motivational barriers virtually via SMS and phone. The Member Activation Specialist (Flex) enables Hinge Health to engage with members to make a meaningful impact, while also driving revenue objectives. An individual will be successful in the role if they are goal oriented, place a high value on the member experience, have strong communication skills, and thrive in fast paced environments that engage in continuous improvement. WHAT YOU'LL ACCOMPLISH - Onboard members to their Hinge Health program, achieving high onboarding rates and providing an exceptional service experience. - Participate in member outreach and engagement initiatives including, but not limited to insurance verification, referral outreach, and re-engagement campaigns, to help more members access care and successfully onboard into the program. - Manage a cas... Click Apply to read the full job description.