Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
The Associate Manager, Installations at Motive plays a pivotal leadership role in ensuring the successful deployment and support of our innovative IoT and AI-powered technologies. This position calls for a dynamic individual capable of overseeing a field operations team of Installation Specialists, ensuring high-quality installations, customer satisfaction, and operational excellence. By combining technical expertise, strategic project management, and exceptional leadership skills, the Associate Manager, Installations will drive Motive's mission to enhance safety, efficiency, and intelligence across various industries.
Primary Responsibilities:
- Team Leadership and Support: Provide continued support and guidance to a team of Installation Specialists, fostering a collaborative and efficient work environment.
- Project Oversight: Directly oversee and occasionally participate in customer trials/pilots, RMAs, and strategic installation projects to ensure they meet Motive's standards and customer expectations.
- Quality Assurance: Conduct on-site quality checks of installations, including those performed by third-party installers, to maintain high standards of quality.
- Documentation and Guides: Oversee the development of custom installation guides for special configurations, addressing unique customer requests, and enhancing the installation process.
- Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.
- Ad Hoc Initiatives: Engage in various projects, ranging from product testing to internal pr