Associate Director, Training and Operational Excellence

POSITION SUMMARY:

The Associate Director, Training & Operational Excellence leads the enterprise training and process improvement functions across the Patient Experience organization, partnering with Program Management, Quality, Patient Coordinator (Inside Sales), Patient Billing, and Call Center Operations to align learning strategy and operational standards with business outcomes.

This role owns two connected disciplines: the training function — strategy, team leadership, curriculum design, onboarding, and skill development across internal and BPO teams — and operational excellence — identifying process gaps, driving standardization, and embedding continuous improvement into how the organization learns and operates. Training surfaces where gaps exist; operational excellence ensures the fixes are durable and repeatable.

The Associate Director operates with minimal oversight while building cross-functional consensus, combining independent ownership of results with strong collaboration across peer teams and departments.<... Click Apply to read the full job description.