Associate Director, Account Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, Account Management based in the United States. This is a senior people-leadership opportunity focused on scaling a high-performing Account Management organization within a fast-growing healthcare technology environment. You will lead Account Managers responsible for driving upsell, cross-sell, and expansion revenue across SMB and mid-market customers. The role is centered on coaching, performance management, forecasting, and building repeatable systems that produce consistent results. You’ll translate ambitious revenue goals into clear frontline behaviors, operating rhythms, and measurable expectations. Working closely with Client Success, Sales, Revenue Operations, and Product, you’ll help shape a stronger customer expansion strategy. This is a hands-on leadership role with significant influence over team performance, revenue growth, and organizational scale.