S

Associate Channel Support Engineer

Salsify
16 days ago
Full-time
Remote
Worldwide
Remote Customer Support

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. 

About the Opportunity

As an Associate Channel Support Engineer at Salsify, you will develop and maintain a deep understanding of the Salsify platform and our customers’ specific needs while working alongside a team of dedicated and hardworking technical support professionals across the globe. You will gain e-commerce industry knowledge while helping our customers win the digital shelf. We don’t expect you to know everything - we want you to ask questions and learn new things while helping us deliver on our vision.

How You'll Make an Impact:

  • Provide excellent customer support experience by combining understanding, thoughtful insights, and concise responses.
  • Triage, research, and prioritize incoming issues using Salesforce Service Cloud and Jira.
  • Troubleshoot technical issues and escalate to senior team members as needed.
  • Develop technical solutions to help our customers win the digital shelf.
  • Perform a thorough quality assurance process to ensure the completeness of solutions.
  • Represent the support team while working multi-functionally with other groups.
  • Document processes and procedur