Applied AI Engineer, Internal Tooling - New York

Location: NYC NoHo Office (5 days a week)

About This Opportunity

Build the AI tools that Automattic uses internally. Maintain and extend LibreChat, our self-hosted AI interface. Create lightweight integrations and automations that make teams more productive. Help 1,500 people work better with AI.

This isn’t about building consumer products or shipping to millions of users. It’s about building tools for the people sitting next to you, getting immediate feedback, and iterating based on what actually helps. If you’ve ever wished you could control your own AI tools, customize them exactly how you want, and not be at the mercy of third-party vendors, this is that opportunity.

You’ll work in-person with our NYC AI team while your tools serve Automattic’s distributed organization globally.

Why This Role Matters

Most companies are locked into third-party AI tools: ChatGPT, Claude, whatever comes next. They’re stuck with whatever features the vendor ships, whatever privacy terms are imposed, and whatever prices are charged.

Automattic wants to control our AI infrastructure, customize it for our needs, and build tools that make our specific workflows better. You’ll have unusual freedom: self-hosted and open source stack, users sitting next to you with immediate feedback, no enterprise procurement cycles. Making 1,500 people more productive compounds quickly, and your work will improve LibreChat for everyone.

What You’ll Do

• Own Automattic’s LibreChat deployment: maintain, extend, and customize our self-hosted AI interface (TypeScript/Node.js stack).
• Contribute upstream to the LibreChat open source project; add features specific to Automattic’s needs while improving the project for everyone.
• Build lightweight internal tools and automations that help teams use AI better; integrate AI capabilities into existing Automattic systems.
• Work with DevOps on hosting, scaling, and reliability; debug issues, triage user feedback, ship improvements continuously.
• Create agent skills, custom workflows, and productivity multipliers; experiment with emerging AI tools, and prototype new capabilities.
• Document what you build so others can use it effectively; run workshops and office hours to help engineers adopt AI tooling.

You’ll Thrive Here If You

• Have strong TypeScript/JavaScript and Node.js experience. This is the foundation for most internal tooling.
• Are comfortable contributing to open source projects.&l