WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION & FLEXIBILITY
INDIA HYBRID: NOIDA/HYDERABAD/BANGALORE/GURGAON
This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.
THE OPPORTUNITY
AS A SIEBEL CRM, YOU'LL FOCUS ON DESIGN, CONFIGURE, AND IMPLEMENT SIEBEL WORKFLOWS TO SUPPORT ORDER MANAGEMENT PROCESSES.DEVELOP AND MAINTAIN SIEBEL CONFIGURATIONS INCLUDING APPLETS, VIEWS, SCREENS, AND BUSINESS COMPONENTS.UTILIZE RSTT FOR TESTING AND VALIDATING SIEBEL WORKFLOWS AND RUNTIME EVENTS.COLLABORATE WITH CROSS-FUNCTIONAL TEAMS TO GATHER REQUIREMENTS AND TRANSLATE THEM INTO TECHNICAL SOLUTIONS.OPTIMIZE EXISTING SIEBEL IMPLEMENTATIONS FOR PERFORMANCE AND SCALABILITY.TROUBLESHOOT AND RESOLVE ISSUES RELATED TO SIEBEL WORKFLOWS, CONFIGURATIONS, AND INTEGRATIONS.PARTICIPATE IN CODE REVIEWS, UNIT TESTING, AND DEPLOYMENT ACTIVITIES.MAINTAIN DOCUMENTATION FOR CONFIGURATIONS, WORKFLOWS, AND TECHNICAL DESIGNS.
Key Responsibilities
- Incident Management – Triage issues, perform root cause analysis, and lead war rooms for critical outages while maintaining SLOs
- Deployment Operations – Deploy applications using Kubernetes, Helm charts, and service mesh; execute pre/post validations and manage traffic switching strategies
- Observability & Monitoring – Implement end-to-end observability with Datadog/Splunk; correlate API anomalies with infrastructure signals and build actionable alerting
- Security & Compliance – Maintain hardened AWS base AMIs to minimize CVEs, manage security exceptions, rotate credentials, and meet cyber metrics
- Support & Escalation – Participate in shift rotations, provide L2/L3 support, and communicate incident status to stakeholders
Required Qualifications
- Cloud & Container Expertise – 3+ years hands-on experience with AWS services and