Analista Pleno de Cobrança

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista Pleno de Cobrança based in Brazil. This role focuses on supporting and improving operational processes within a dynamic financial services environment.You will manage escalated customer-service cases, including sensitive demands involving regulatory and legal channels.The position combines operational analysis, process improvement, reporting, and cross-functional collaboration.You will monitor systems, workflows, and key indicators to identify deviations, failures, and opportunities for improvement.A strong emphasis is placed on using generative AI and automation to increase productivity and operational efficiency.You will conduct deep dives into specific challenges and translate data-driven insights into practical process enhancements.The role is ideal for an organized, proactive professional who enjoys solving problems and improving the customer experience.