This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte Técnico based in Brazil. This is an opportunity to provide hands-on technical support in a technology environment focused on security, monitoring, and operational efficiency.You will be a key point of contact for customers, helping diagnose issues, clarify technical questions, and identify practical solutions.The role combines customer service with technical troubleshooting across operating systems, networks, cloud environments, and databases.You will investigate incidents, assess their business impact, prioritize requests, and follow each case through to resolution.The position also involves working closely with internal teams to identify root causes and improve the resolution of recurring issues.You will join a collaborative and innovation-focused environment where technology directly contributes to safer and more efficient operations.This role is well suited to a technically curious professional who enjoys solving problems and making a tangible difference for customers.