Analista de Suporte Sênior (N1/N2 — Resolutivo Noturno)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Suporte Sênior (N1/N2 — Resolutivo Noturno) based in Brazil. This role is designed for a senior support professional who thrives in complex technical environments and enjoys solving critical challenges. You will act as a key point of contact for enterprise users, ensuring operational stability across distributed environments. The position combines advanced troubleshooting, incident management, automation initiatives, and continuous improvement. You will work with business-critical applications, infrastructure components, and support processes that directly impact user experience. The ideal candidate is analytical, proactive, and passionate about delivering definitive solutions rather than temporary fixes. This is an opportunity to contribute to a high-performance support operation focused on reliability, efficiency, and innovation.