This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Suporte Sênior based in Brazil. This role is designed for an experienced IT support professional who will act as a technical reference in the management and resolution of complex corporate incidents.You will provide high-level remote support for critical business systems, ensuring operational stability across distributed environments.The position combines advanced troubleshooting, infrastructure analysis, automation initiatives, and continuous improvement practices.You will work closely with specialized teams to resolve challenging technical issues and improve service reliability.The role offers the opportunity to contribute to knowledge management, process optimization, and a stronger user experience.You will join a collaborative technology environment where technical expertise, problem-solving, and innovation are highly valued.