This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte ERP based in Brazil. This role is ideal for someone who enjoys helping customers, solving problems, and learning how business software works in practice.You will provide direct support to users, helping them understand the system and identify the best configurations for their needs.The position combines customer service, technical troubleshooting, ticket management, and continuous improvement.You will communicate with customers through phone, chat, and email, ensuring their questions and issues are handled with clarity and empathy.Your work will directly contribute to customer satisfaction and the quality of the overall product experience.You will join a collaborative environment that values initiative, learning, accountability, and results.The role also offers a structured career path, with opportunities to grow from Junior to Master as your skills and performance develop.