This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte ao Cliente based in Brazil. As a Customer Support Analyst, you will play a key role in delivering an exceptional experience to customers through clear, efficient, and empathetic communication. You will handle questions, requests, and issues primarily through chat and email, ensuring each interaction receives the right follow-up. The role combines customer service excellence with performance-driven support operations, using metrics to maintain high standards of quality and efficiency. You will also capture customer feedback and turn it into actionable insights that can help improve products and services. This is an opportunity to join a collaborative, people-focused environment where customer voice, innovation, and continuous improvement are highly valued. The position is well suited to someone who enjoys solving problems and making a tangible difference in the customer journey.