Analista de Sucesso do Cliente PL (Health Score)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Sucesso do Cliente PL (Health Score) based in Brazil. This is a remote, full-time opportunity focused on understanding customer health and preventing churn before risk signals become larger problems.You will combine data analysis, customer conversations, and experimentation to understand what is driving friction and identify effective interventions.The role involves working with large customer bases, Health Score indicators, product usage, engagement, and churn-related signals.You will investigate customer challenges, test hypotheses quickly, measure results, and turn successful approaches into scalable processes.The position requires a balance of analytical thinking and customer empathy, ensuring quantitative insights are complemented by qualitative understanding.You will collaborate with Product, Support, and other teams to address recurring issues and improve customer outcomes at scale.It is an environment suited to an investigative, agile professional who takes ownership, enjoys solving complex problems, and learns continuously through e... Click Apply to read the full job description.