Analista de Sucesso do Cliente (CSM)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Sucesso do Cliente (CSM) based in Brazil. This role is focused on building strong, long-term relationships with B2B customers and ensuring they consistently realize value from the solutions they use.You will manage a customer portfolio proactively, combining relationship management with retention and growth strategies.The position requires a strong understanding of customer needs, business expectations, and opportunities to strengthen engagement.You will play an important role in reducing churn while identifying relevant upsell and cross-sell opportunities.The role combines autonomy, commercial awareness, empathy, and data-driven customer management.You will collaborate with internal teams to improve processes, share customer insights, and develop strategies that enhance the overall experience.This is an opportunity to join a fully remote, collaborative environment where customer impact, learning, and continuous improvement are highly valued.