This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Soluções Pleno - ITSM based in Brazil. As an ITSM Solutions Analyst, you will play a key role in designing, implementing, and optimizing service management platforms that improve operational efficiency for enterprise environments. You will work closely with business and technology teams to translate requirements into scalable solutions, configure workflows, and enhance service delivery processes. This role combines technical expertise, process improvement, and stakeholder collaboration within a dynamic technology environment. You will contribute to the evolution of ITSM/ESM solutions while applying industry best practices to create reliable and efficient service operations. If you enjoy solving complex challenges, improving digital processes, and working with innovative technology solutions, this opportunity offers strong professional growth potential.