Analista de Service Desk (Turno diurno 12x36)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Service Desk (Turno diurno 12x36) based in Brazil. This role offers the opportunity to join an engineering team providing first-level technical support for a major telecommunications customer.Working on a daytime 12x36 schedule, you’ll serve as a key point of contact for users and help maintain reliable day-to-day operations.You’ll monitor systems and infrastructure, respond to incidents, and ensure service requests are handled efficiently.The position combines technical troubleshooting, proactive monitoring, ticket management, and customer support.You’ll work closely with second- and third-level teams, escalating complex issues while providing effective workarounds whenever possible.Success in this role requires clear communication, logical reasoning, urgency, and a strong commitment to customer experience.It is well suited to someone looking to strengthen their IT support skills in a collaborative and technology-focused environment.